Thursday, 24 May 2007

PostHeaderIcon Day 2

The ADSL was still continuing to drop so I did all the usual checks to make sure the fault wasn't with my internal cabling, router or micro filter etc. I then rang Demon (my ISP) to report the fault.

When you ring Demon technical support you get through to a call center in India and they're not at all helpful. They have to assume you have no technical expertise and they take you through a series of scripted procedures all of which I'd already done.

I had to ring them four times before they'd admit to there being a line fault. They then said they'd report it to BT but BT could take 40 working hours (5 working days) to resolve the fault.

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