Tuesday, 5 June 2007

PostHeaderIcon Day 14

Broadband still dead. The BT engineer turns up and finds a fault on the line at the exchange end. He gets someone to reset something in the exchange and the broadband comes back on although the throughput now appears to have dropped to 150K! The engineer said this is normal and it might take 72 hours for the speed to recover to its max.

About half an hour later the broadband died and didn’t come back on. The line also developed a loud buzzing on the voice side that wasn’t there previously. I reported the problem to Demon again. This time they said because there was a problem on the voice I could also report the line fault directly to BT, which I did. BT were much more helpful and promised to send an engineer asap.

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