Thursday, 12 July 2007

PostHeaderIcon ADSL Woes

I was without broadband at home for 45 days through the incompetence of BT and my ISP (Demon). I kept a record of the debacle in another blog: but have now imported all those posts into this blog, they're preceding this post.
Wednesday, 11 July 2007

PostHeaderIcon Happy Days

It's been six days now since the broadband came back on and in all that time it hasn't dropped the connection once and I consistently get a full 8MB throughput. I think it's safe to say they finally fixed it.
Thursday, 5 July 2007

PostHeaderIcon Day 44

The BT engineer turned up this time and it happened to be a neighbour which means I've got a door to bang on now if it's still not fixed.

He found a problem with a card in the exchange but wasn't able to swap the card out himself and had to put an order in for another specialist engineer to replace it. This he said may take a day or two.

This evening though the broadband came back on and it's been up for a few hours so far! There's no way of knowing yet though whether that's because the faulty card has been swapped in the exchange or whether it's one of those random moments when it comes back on for a bit.
Wednesday, 4 July 2007

PostHeaderIcon Day 43 - Week 7

We are into week 7 now! BT originally quoted 5 working days to fix the problem, we are now at 28 working days and still counting.

Still no broadband and still no indication of when BT are going to grace me with their presence.

I just spoke to Demon and they told that apparently the engineer that was suppose to be out last Friday got confused and thought the call was for him to visit the exchange and not my house! Apparently he spent all day there and couldn't find anything wrong.

They tell me they are now going to have to arrange a new appointment with BT to visit my house which means the new appointment they were suppose to have booked when I spoke to them last Friday and again on Monday and Tuesday never actually got booked!

It makes me want to scream!!

Just had this email from Demon:

--------- LATEST NOTE --------
Date: 04/07/2007 14:05:36

We have spoken with BT regarding the previous engineer visit that had been arranged. We were advised that a specialist Exchange engineer was sent out, to test specifically in the Exchange. These types of engineers do not visit customer properties. Apologies for any inconvenience caused by this.
No fault was found in the Exchange, and as the fault is ongoing, we have arranged for a customer facing engineer to visit your property (These engineers can visit both customer's site and Exchange).
The new appointment is booked for tomorrow, Thursday 5th, between 13.00-18.00.
Monday, 2 July 2007

PostHeaderIcon Day 41

The BT engineer didn't show up at 8AM, so after 9AM I rang Demon to see if they were able to chase BT as I was now having to take more time off work waiting. Demon told me that the 8AM booking was only a request to BT and not a confirmed booking and I should wait to hear from BT before I get a guaranteed time. (not that there guarantee means anything!)


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