Wednesday, 4 July 2007

PostHeaderIcon Day 43 - Week 7

We are into week 7 now! BT originally quoted 5 working days to fix the problem, we are now at 28 working days and still counting.

Still no broadband and still no indication of when BT are going to grace me with their presence.

I just spoke to Demon and they told that apparently the engineer that was suppose to be out last Friday got confused and thought the call was for him to visit the exchange and not my house! Apparently he spent all day there and couldn't find anything wrong.

They tell me they are now going to have to arrange a new appointment with BT to visit my house which means the new appointment they were suppose to have booked when I spoke to them last Friday and again on Monday and Tuesday never actually got booked!

It makes me want to scream!!

Just had this email from Demon:

--------- LATEST NOTE --------
Date: 04/07/2007 14:05:36

We have spoken with BT regarding the previous engineer visit that had been arranged. We were advised that a specialist Exchange engineer was sent out, to test specifically in the Exchange. These types of engineers do not visit customer properties. Apologies for any inconvenience caused by this.
No fault was found in the Exchange, and as the fault is ongoing, we have arranged for a customer facing engineer to visit your property (These engineers can visit both customer's site and Exchange).
The new appointment is booked for tomorrow, Thursday 5th, between 13.00-18.00.

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